WHAT IS A HOUSING DISREPAIR CLAIM?
Your home should be safe, dry and fit to live in.
If you rent your home — from a council, housing association or private landlord — they have a legal duty to keep it in repair under the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018. When they ignore reported problems and your health, safety or belongings suffer, you have the right to claim.
A housing disrepair claim can secure two things: compensation for the inconvenience, damage and ill-health you’ve suffered, and a court order compelling your landlord to carry out the repairs they should have done long ago.
What you can claim for
Damp & Mould
Black mould, condensation and persistent damp affecting your health.
Leaks & Water Damage
Roof, plumbing or guttering leaks damaging your home and belongings.
Faulty Heating
Broken boilers and heating leaving you cold for weeks on end.
Structural Disrepair
Cracked walls, rotten windows, broken doors and unsafe flooring.
Pest Infestations
Rats, mice or insects entering through gaps the landlord won’t fix.
Electrical Hazards
Faulty wiring, sockets or fuse boards putting your safety at risk.
You may have a claim if…
You rent your home from a council, housing association or private landlord.
You reported the problem and your landlord failed to fix it in reasonable time.
The disrepair has damaged your health, your belongings, or made your home unsafe.
The issue happened within the last six years (in most cases).
How your claim works
01
Free consultation
Tell us what’s wrong and how long it’s gone unfixed. We assess your claim at no cost.
02
Independent inspection
We arrange a surveyor to document the disrepair and its impact on your home and health.
03
We pursue your landlord
We notify your landlord, demand the repairs and negotiate the compensation you’re owed.
04
Repairs & compensation
Your landlord is compelled to fix the issues and you receive your settlement.
Housing disrepair FAQs
What is a housing disrepair claim?+
A housing disrepair claim is a legal claim against your landlord when they fail to repair or maintain your home and it affects your health, safety or comfort. It applies to council, housing association and private tenants in England & Wales. You can claim compensation and a court order forcing the landlord to carry out the repairs.
What disrepair can I claim for?+
Common issues include damp and mould, water leaks, broken heating or boilers, faulty wiring, rotten windows or doors, pest infestations, structural problems and broken sanitation. If you reported it and your landlord didn’t fix it within a reasonable time, you may have a claim.
How much compensation can I get for housing disrepair?+
It depends on how bad the disrepair is, how long it lasted and how it affected you — your health, damaged belongings and loss of use of rooms. Compensation is often calculated as a proportion of your rent for the affected period, plus damages for inconvenience and any damaged possessions. For an instant guide, try our free
housing disrepair compensation calculator.
Will my landlord evict me if I claim?+
It is unlawful for a landlord to evict you simply for making a legitimate disrepair claim (a "retaliatory eviction"). The law protects tenants who assert their rights, and we’ll advise you on those protections throughout your claim.
What is Awaab’s Law?+
Awaab’s Law requires social landlords to investigate and fix dangerous hazards like damp and mould within strict timescales, following the tragic death of Awaab Ishak. It strengthens tenants’ rights to a safe home and to act quickly when landlords don’t.
Is a housing disrepair claim No Win No Fee?+
Yes — we handle housing disrepair claims on a No Win No Fee basis, so there’s nothing to pay upfront and nothing to pay if your claim isn’t successful. Your home gets repaired and you’re compensated for what you’ve put up with.
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