WHAT IS A TRAIN ACCIDENT CLAIM?
Injured on the railways through no fault of your own? You shouldn't be left to foot the bill.
A train accident claim is a compensation claim brought when you're hurt on a train, on a platform or anywhere on the railway because someone failed to keep you safe. That could be a sudden jolt that throws you off your feet, a trip on a worn step, a fall into the gap between train and platform, or a door that closes on you.
Rail operators and Network Rail owe passengers a clear duty of care to keep trains, stations and platforms reasonably safe. If they got it wrong and you were injured, you could be entitled to recover both your injury and your financial losses. Not sure where you stand? Try our free personal injury claim calculator for a quick, no-obligation steer, or read more about how road traffic accident claims work. If a rail accident is being formally investigated, the Rail Accident Investigation Branch may publish a report that supports your case.
What you can claim for
Pain & suffering
Compensation for the injury itself and how it has affected your day-to-day life.
Lost earnings
Wages and bonuses you've missed, plus any impact on your future earning capacity.
Care & support
The cost of help at home from family or carers while you recover.
Travel costs
Taxis, fuel and fares to medical and rehab appointments.
Treatment & rehab
Private physio, counselling and any treatment that speeds your recovery.
Out-of-pocket costs
Damaged belongings, prescription charges and other expenses tied to your accident.
You may have a claim if…
You were injured in the last 3 years on a train, platform or at a station
Someone else — such as the rail operator or Network Rail — was at fault
Your injury needed treatment or affected your work or daily life
You're claiming in England or Wales (we don't cover Scotland or Northern Ireland)
How your claim works
01
Free consultation
Tell us what happened in a free, no-obligation chat — by phone or online, whenever suits you.
02
We build your case
We gather CCTV, medical records, witness details and incident reports to prove fault and value your claim.
03
We negotiate
We deal with the operator and their insurers, push for the right figure and keep you updated throughout.
04
You’re compensated
Once your claim settles, your compensation is paid to you — with no win, no fee, so there's nothing to lose.
Train accident claim FAQs
Can I claim if I was injured on a train or platform?+
Yes — if your injury was caused by someone else's failure to keep you safe, you may be able to claim. That includes sudden braking, trips on worn flooring, falls into the platform gap, or a door closing on you. Rail operators and Network Rail owe passengers a duty of care.
How much compensation could I get for a rail accident?+
It depends on how serious your injury is and how much it has cost you. Settlements cover pain and suffering plus financial losses like lost wages, care and treatment. As a rough guide, a minor soft-tissue injury might attract a few thousand pounds, while a serious injury can be worth much more. Figures are illustrative — we'll value your claim properly after reviewing the details.
What does No Win No Fee mean for a train accident claim?+
With our No Win No Fee agreement (a Conditional Fee Agreement), you pay nothing upfront and nothing at all if your claim doesn't succeed. If you win, a success fee is deducted from your compensation — capped at 25% of certain damages for personal injury claims. We'll explain every figure clearly before you sign anything.
How long do I have to make a train accident claim?+
In England and Wales you usually have 3 years from the date of the accident to start a claim. There are exceptions — for children the 3 years runs from their 18th birthday, and different rules can apply to those who lack mental capacity. It's best to get advice early so vital evidence like CCTV isn't lost.
Who is responsible if I'm hurt on the railway?+
It depends on what went wrong. The train operating company is usually responsible for the train and onboard safety, while Network Rail looks after most stations, platforms and tracks. Sometimes a third party — such as a maintenance contractor — is at fault. We'll identify who is liable so you don't have to.
Will making a claim cost me anything if I lose?+
No. Under our No Win No Fee arrangement there's nothing to pay if your claim is unsuccessful. You only pay a fee if we win, and we'll set out exactly what that means before you commit, so there are no nasty surprises.
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